After my flight from Los Angeles (lax) to Ankara (esb) on August 27, 1 of the 4 suitcases I delivered was lost. I immediately made a report at Esenboğa Airport and started waiting. According to the process, if the luggage is not found within 5 days, the right to compensation is earned. I created my file on Day 5 and started waiting. If the luggage is not found within 21 days, the file is transferred to the compensation unit. However, it took 40 days for my file to be transferred to the compensation unit. The file has been in the compensation unit since October 5. No return yet. As of today, 72 days have passed since the flight. I called Turkish Airlines many times (at least 20 times) during these 72 days. The call center dealing with the issue can only send e-mails to the relevant unit and has no other function. During this process, I was not called even once to be informed. Not even the slightest step has been taken to resolve the grievance I have experienced for 72 days. Turkish Airlines, which I have used for years and even am a Miles & Smiles Elite member, manages this process incredibly poorly. I still have not received any information about the stage of the process or when it will be concluded.
On August 27th, after my flight from Los Angeles (LAX) to Ankara (ESB), one of the four suitcases I checked in was lost. I immediately filed a report at Esenboga Airport and began waiting. According to the process, if the luggage is not found within 5 days, compensation is granted. On the 5th day, I...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
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