Turkish Airlines persistently does not send my invoice. I have previously generated the invoices for my past flights through the website "https://ebiletfatura.turkishairlines.com/" without any issues. However, for my most recent flight, "Çukurova - Istanbul, Friday 23 Aug 2024, Business Class - Business," I created the ₺8600 invoice from the website, but the email never arrived, and I can't view the invoice either. I’ve tried multiple times but have been unable to access my invoice. I submitted a request on the Turkish Airlines website three times, and each time, I received the same response stating that there was no issue. I cannot find anyone else to contact. If my invoice is not sent, I will file an official complaint with "[email protected]." As a customer who has flown over 500 times with Turkish Airlines, I’m both shocked and disappointed by this experience. Since I don’t have the invoice, I am unable to submit my expenses to the legal expense department.
I purchased a round-trip flight ticket to the USA from the Turkish Airlines website for a business trip and requested an e-invoice. As soon as I bought the ticket, I contacted live support to ask how to obtain the e-invoice. I was informed that I needed to update the invoice details after the flight...
Hello, I have a case with Turkish Airlines that concluded in the Consumer Court on 10/04/2023. Turkish Airlines appealed the decision. Subsequently, on 17/08/2023, the case was ruled in my favor. Despite the court decisions being sent to them, I still created feedback. On 11/10/2023, they finally...
I bought tickets from Turkish Airlines on July 10, 2023, for two people. Our flight, scheduled for 16:55, faced cancellations, delays, and ticket changes, resulting in a 14-hour journey to our destination. During these delays, we contacted Turkish Airlines, and they informed us that the flight to Ri...
I’m unable to obtain a commercial invoice from Turkish Airlines, which is creating a serious issue. When I made the purchase, there was no clear information provided on how or where to request an invoice. I assumed it would be similar to other companies—issued after the flight. To my surprise, when ...
I purchased a flight ticket from Turkish Airlines on 28-04-2024. On May 3rd, I contacted the customer relations department to convert my individual invoice to a corporate invoice. Despite providing my company details, no adjustments were made. Subsequently, I was advised to create a feedback report....
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