Turkish Airlines Ignoring Customer Complaints
Turkish Airlines completely ignores customer complaints. As an Elite Plus member, my spouse and I had to call maybe 30 times to use our free or miles-based cabin upgrade rights, and even then, we were kept waiting until the last day. A 'Bid Management System' has been introduced, but it doesn't work at all. Each time we were told 'there is no availability at the moment, please call again later.' Until recently, we could upgrade our cabin immediately according to the allocated quota as soon as we bought our ticket. What kind of malfunction was seen in this system? If a new system has been implemented, who benefits from it? Is no one monitoring the system to see that it doesn't work? Has anyone noticed? Is there no one left interested in customer satisfaction? Unfortunately, Turkish Airlines is no longer well-managed.
