I am an Elite Plus member of Turkish Airlines. My membership benefits include business class upgrade rights. When I requested a business upgrade from Turkish Airlines, they informed me that there was no availability for the requested flight. However, when I tried to make a paid upgrade, they said there was availability. Despite my efforts for days, I couldn't complete the process. Even though I am an Elite Plus member, they never allow us to use our rights. I will provide much more detailed visuals and also explain with a video regarding the issue. They do not allow us to use our free upgrade rights by saying there is availability for a paid upgrade. Despite visiting the Turkish Airlines sales office and repeatedly calling customer service, they do not provide any solution.
As an Elite Plus member with Turkish Airlines, I was hoping for better service, but sadly, my experience has been really disappointing. A year back, my flight got delayed for 6 hours, and I was looking to use my rights to reschedule for another date. I had a business class ticket for two to China, c...
Turkish Airlines is not allowing me to use my miles. I bought round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. For the outbound flight, I purchased economy tickets thinking I could upgrade to business class using my 140,000 m...
Turkish Airlines does not allow the use of miles. I purchased round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. Thinking that I could upgrade the outbound flight to business class using the 140,000 miles I had accumulated, I i...
Turkish Airlines completely ignores customer complaints. As an Elite Plus member, my spouse and I had to call maybe 30 times to use our free or miles-based cabin upgrade rights, and even then, we were kept waiting until the last day. A 'Bid Management System' has been introduced, but it doesn't work...
As a loyal Turkish Airlines Elite Plus member, I’m shocked by the treatment I’ve received. I booked a miles ticket for my 14-year-old cousin, and instead of informing us properly about any issues at the gate, Turkish Airlines deactivated my membership without even a proper explanation. Despite follo...
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