I purchased round-trip tickets for two people from Istanbul to Barcelona and back from Turkish Airlines for the dates 12-15.10.2023. Using 60,000 miles, I upgraded our tickets to business class. About 20-25 days later, I received a message on the mobile app indicating a fare change, allowing for free cancellation/changes or approval of the new flight. I approved the new flight, but upon confirmation, I noticed that our tickets were downgraded back to economy class. I contacted customer service multiple times, requesting to reinstate my business class upgrade. However, due to an error in their application and lack of availability in the upgrade class (J class), my upgrade was not reinstated. They claimed this was in accordance with their rules and policies. It seems that under the Miles&Smiles program, free upgrade rights are minimally utilized, and passengers' earned upgrade rights are taken away under the guise of fare changes to promote paid business class tickets. I am writing this complaint to raise awareness among Turkish Airlines passengers.
I purchased flight tickets for two people for the routes Istanbul - Barcelona and Barcelona - Istanbul between October 12th and October 15th, 2023, from our national and domestic airline, Turkish Airlines. We decided to upgrade our tickets to business class by redeeming 60,000 miles. Approximately 2...
Turkish Airlines is not allowing me to use my miles. I bought round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. For the outbound flight, I purchased economy tickets thinking I could upgrade to business class using my 140,000 m...
Turkish Airlines does not allow the use of miles. I purchased round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. Thinking that I could upgrade the outbound flight to business class using the 140,000 miles I had accumulated, I i...
I upgraded my round-trip ticket from Turkish Airlines to business class using 25,000 miles. Later, I had to cancel the ticket. They did not refund my miles. I called and was told to go to the customer service counter. During another flight, I went to the counter, and they had no idea how to process ...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
Comments