Turkish Airlines Gave Me an Unfair Solution for Damaged Baggage

On April 7, 2025, I traveled to Paris on Turkish Airlines flights TK2139 (ESB-IST) and TK1827 (IST-CDG). Upon arrival, my baggage was not delivered to me. I personally filed a lost baggage report at the airport under reference number T/AHLCDGTK/0407/11874. Despite making several calls to Turkish Airlines customer service, the process lacked transparency, the information given was inconsistent, and my inconvenience only worsened. My baggage was delivered approximately 40 hours later, on April 9, 2025, at Munich Airport—and it was damaged. The damage is clearly visible. The purpose of my trip was to attend Bauma 2025, an international fair held every three years, and to conduct business meetings with clients abroad on behalf of my company. My baggage contained suits, product catalogs, contracts, and sample equipment, and as a result, I was unable to participate in these meetings. This caused a significant business loss for both my company and myself. Due to the delay, I had to make emergency purchases totaling €225, for which I submitted receipts as instructed. Turkish Airlines assessed my claim and offered compensation of ₺6,668, covering only these expenses. This amount does not adequately address the damage to my suitcase or the total costs I incurred. Although the suitcase was 10 years old, it was fully functional before the incident and is now significantly damaged. Turkish Airlines has requested the original purchase receipt, but expecting a receipt for an item bought a decade ago is unreasonable. Denying compensation on that basis is unfair. Therefore, I respectfully request reimbursement of the €225 spent, reasonable compensation for the damaged baggage, and additional compensation for the business loss and emotional distress I experienced due to being unable to fulfill the purpose of my trip. I reject the insufficient offer of ₺6,668 and ask Turkish Airlines to provide full and fair compensation for the damages outlined above.