The flight time was moved 10 minutes earlier due to operational reasons, and we were charged a fee which we paid. After this change, my flight was entered as a transfer instead of a round trip (it showed a 522-hour layover for the return). I noticed this within the last 48 hours and called to correct it. At that time, I was told that the fee difference I mentioned initially was due to a short-term operational change and didn't need to be paid. Why isn't this clearly stated? Why did I pay unnecessarily? My chosen seat was also changed for operational reasons. Why do I choose a seat then? During the flight, after meal distribution, not a single flight attendant attended to anyone; empty trays remained in front of people for 45 minutes until most passengers started taking them to the back of the plane themselves. There were 2 toilets for 16 business class passengers, while the remaining 200 passengers had only 2 toilets, resulting in 15-20 minute queues since the other toilet was inaccessible. Overall, it was one of the worst flight experiences I've ever had. I never expected this from THY.
I had a ticket for the THY flight on 18.08.2023 at 16:20. Despite arriving 1.5 hours early and joining the check-in line, the crowded and shared counters for all flights caused me to reach the counter at 15:30. As I hadn't done online check-in and it was past the last 60 minutes, they informed me I ...
For the October 2nd TK2410 08:30 Antalya flight: - At 04:35, a message was received stating that due to force majeure/operational reasons, the flight would be delayed by 1 hour. - At 08:35, another message was received stating that the departure time was rescheduled to 10:30. - At 10:10, a ...
THY rescheduled our 8:10 flight to 12:00 without any reason, just to accommodate passengers from previously canceled flights. Since their system did not allow check-in until 2 days before, we couldn't check in and despite being at the check-in point 1 hour before, our flight was moved to 12:00. This...
On my September 10th flight TK 1957 from Amsterdam with THY, I purchased two seats in the front row for extra legroom when I bought my ticket. I also used 4200 miles for these seats. I received a confirmation email with my ticket and seat numbers. On September 9th, I checked in with these seat nu...
THY misleads its passengers by offering 'seat reservations' for a fee before check-in, but it's all an illusion. Here's what happened: I instructed the agency to purchase seats for our return flight with my spouse using PNR v n d h z c. The agency confirmed that they sold us seats 12J and 12K on the...
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