I am dissatisfied with the staff. I had a flight at 6:35 AM and I was there at 6:00 AM. Despite not having any luggage, I was misled due to having a discounted ticket, causing me to miss my flight. Then, they directed me to buy another ticket under the guise of a discount, but I couldn't purchase it. It's unfair, don't make people suffer. Don't take our money for nothing and mislead us. That money is earned under tough conditions, and you embarrassed us in such a situation. Don't put others in this position either. If your goal is to sell expensive tickets, don't sell us discounted ones. We know there is no option for customer service, advisor, or even to file a complaint. You can't provide feedback or assistance, but don't treat us like fools.
I arrived hours early for my flight on 10.06.2024. I tried to check in more than 2 hours before the flight, but I kept getting a 'This page can't be reached' error. I tried using the link sent by customer service, but it still didn't work. Then, I tried the kiosk machine, which displayed 'Seats are ...
On 18.08.2023, I received a message stating that my flight, originally scheduled to depart at 10:15 AM, would now depart at 10:50 AM. Despite arriving at the airport at 09:50 AM, I was informed that the flight would depart at 10:15 AM, and I was denied boarding. I arrived an hour earlier based on th...
Hello, I arrived at the airport at 8:00 AM for my flight scheduled at 8:30 AM on November 7, 2023. I obtained the necessary tickets and was at the gate around 8:10-8:15 AM. However, the flight attendant did not allow me to board, even though my brother had boarded just 2-3 minutes before me, resulti...
I purchased an economy ticket for the Bursa-Erzurum route. I arrived at 17:05 for my flight that was scheduled to depart at 17:40. However, even those who arrived before 17:05 faced the same issue; we were not allowed to board the plane. The plane departed half-empty because we didn't arrive 45 minu...
On 08.07.2024, we entered the second gate at 7:20 AM for our 8:20 AM flight. Due to misguidance by the staff, we lost time but still managed to get in line at the baggage area by 7:33 AM. There were 8 or 10 people ahead of us, most of whom were for later flights. We requested priority from the secur...
Comments