Despite calling THY and writing multiple complaints on their website about our problematic flight on 01.07.2023, I have received no response. I had to travel after surgery, and we faced long queues in the crowded area before boarding. Additionally, our luggage was intentionally delivered to us the next day. This flight caused us significant inconvenience. It was an experience unworthy of THY. Despite my numerous calls and complaints, no one has contacted me or apologized. I am determined to take all necessary actions until I receive a response. I cannot and will not accept this negligence and indifference.
I had a flight with THY, PNR code Rixa6y, scheduled for September 29, 2023, from Adana to Istanbul Sabiha Gokcen at 03:50. Due to sudden kidney pain, I was taken to the emergency room in the evening. Despite informing the hospital about our situation around 21:00, your customer service representativ...
Hello, good day, I am N***** C****. My spouse I**** C****, my daughter F******* C****, and I traveled together. Our ticket number is SGM3UR for the flight on 19.12.2023. Unfortunately, we encountered an issue on our return flight on 04.01.2024. Our return flight did not take place as scheduled...
I am raising a complaint against THY. On 03.08.2023, I realized that the ticket I had purchased for my wife and children for the date 13.08.2023 was incorrect. I immediately called for a ticket change 4 hours before the flight. The THY call center told me they could put the ticket on standby, and I ...
On 11.02.2024, my colleague and I experienced a significant inconvenience with our flight, reservation code WPG33J, scheduled for 17:15. After all passengers were kept waiting inside the plane for an hour, the flight was canceled. Upon discussing with the THY team, we were informed that there was a ...
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
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