Turkish Airlines Flight Issue with My Family
Good day and happy holidays. I had purchased tickets for my family for the Sanliurfa/Istanbul flight on Friday, April 12th at 9:50 AM approximately 3-4 weeks in advance. I even paid for seat fees so that my family could sit together. We were at Sanliurfa GAP Airport at 9:20 AM for the 9:50 AM flight. After passing the first security check, we went to the check-in counter. We showed our IDs, and the staff told us that the gates were about to close and we needed to quickly proceed to the second security check. At the second security check, they informed us that our tickets did not have a QR code and that we had not checked in, so we needed to check in immediately. However, when we returned to the check-in counter, the staff was not there. We explained the situation at the ticket sales point, but they said that check-in had closed and no transactions could be made. They told us we needed to speak with the counter staff again. The counter staff then said they could do nothing. While we were losing time during this process, we were told that only one person could board the flight. We did not understand why the other members of our family, who had purchased tickets at the same time, could not board. The difficulties caused by the counter staff and the resulting inconvenience are unacceptable. Additionally, a staff member named F***** from the THY counter team at Sanliurfa GAP Airport spoke disrespectfully and told us to file a complaint using his name, showing no regard for customer relations. I am complaining about F***** and the inconvenience we experienced and request that my issue be resolved.
