Hello, I reside in Samsun. I purchased an international tour departing from Istanbul (on December 29, Wednesday, with Turkish Airlines flight TK1587 scheduled to depart for Frankfurt at 09:20). For the Samsun-Istanbul connection, I bought a ticket for THY flight TK2819 at 4:40 on November 29, 2023, Wednesday. This way, I would have been able to reach my international flight on time at Istanbul Airport. However, on November 23, 2023, Wednesday, I received a message from THY stating that the Samsun-Istanbul flight was canceled and that I could switch to the new flight TK2807 at 09:35. Since this did not align with my international flight, I had to purchase a ticket for November 28, Tuesday, at 20:15. However, an additional fee of ₺550 was charged for this ticket change. I was penalized for a change beyond my control. Moreover, since I will be arriving in Istanbul the night before, I will need to stay at a hotel, which will be an additional expense. In this context, I request a refund of the additional ₺550 charged to me and coverage of my hotel expenses.
Hello, I reside in Samsun. I purchased an international tour departing from Istanbul (scheduled for December 29th, Wednesday at 09:20 AM with Turkish Airlines flight TK1587 to Frankfurt). For the Samsun-Istanbul connection, I bought a ticket for THY flight TK2819 at 4:40 AM on November 29, 2023, Wed...
I bought a ticket from Turkish Airlines for a return trip from Kars to Istanbul on December 19, 2023, for 2 people. All hotel expenses for the days we would spend in Kars were already paid. On December 8, I received an email stating that the flight was postponed by exactly 1 day. Email: Due to oper...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
On April 17, 2024, I purchased tickets through THY for a flight from Dalaman to Istanbul, followed by a flight from Istanbul to Ordu-Giresun. When I bought the Dalaman-Istanbul flight ticket, the departure time was 00:10, and since I was coming from abroad, I had planned everything according to this...
I purchased a ticket for my spouse for the Erzurum to Istanbul flight on 28.10.2023 (PNR: rmvvyy / aslan) and another ticket for the same day to Istanbul Kocaseyit Airport (PNR: raydfp / aslan). However, we had to change the ticket due to the cancellation of our Erzurum to Istanbul flight. As a resu...
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