On September 7, 2023, I purchased a ticket for the Turkish Airlines flight TK7265 from Adana to Sabiha Gokcen. While booking the ticket on the official Turkish Airlines website, I was offered a deal. By paying an additional ₺400, I could increase my baggage allowance and earn an extra 500 miles. I paid ₺2,000 instead of ₺1,600, but the miles were not credited to my account. I have complained multiple times, but they asked for a screenshot of the offer and mentioned that the extra miles are only applicable on Turkish Airlines flights, not on Anadolu Jet. Do I have to take a screenshot to trust Turkish Airlines? And if the offer is only valid on Turkish Airlines, why did they charge me an extra ₺400? I request a refund of the difference or the crediting of the miles to my account.
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
I had a negative experience with Turkish Airlines. On 12.03.2024, our flight faced overbooking. Despite being entitled to 50% compensation for a flight over 1500 km and under 3 hours, Turkish Airlines offered us 300₺ worth of miles. We couldn't see the seats we specifically chose and purchased for o...
I flew with Turkish Airlines Anadolu Jet. (I arranged a 2-day vacation and booked a flight for my spouse's birthday) They lost my luggage on my Ankara - Antalya flight. (on June 24, 2023) I planned to arrive at the hotel between 12:00-13:00 but reached there between 16:00-17:00. My luggage contai...
On December 3, 2023, I booked a round-trip ticket to Belgrade using my miles through the Turkish Airlines app. On December 31, 2023, I traveled with my cabin luggage on a flight from Istanbul with Turkish Airlines. On my return journey, I was informed at Belgrade airport that my cabin luggage did no...
On July 17, 2023, due to a delay with Anadolu Jet, we were informed that we would receive €100 as compensation. We accepted the situation and took a later flight that day. Later, we were told that the voucher was not in euros but a ₺2000 flight credit, to which we also agreed. A week later, when I t...
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