I had a negative experience with Turkish Airlines. On 12.03.2024, our flight faced overbooking. Despite being entitled to 50% compensation for a flight over 1500 km and under 3 hours, Turkish Airlines offered us 300₺ worth of miles. We couldn't see the seats we specifically chose and purchased for our round-trip flights in the system.
When we inquired about the situation, we were first told that the seats were not in the system, then received a response saying, 'Yes, they are in the system, but why weren't they given?' and were asked to request a refund. On the return flight, they didn't give us our seats due to overbooking and offered 300 miles again. Despite their apologies, we were only offered miles instead of the 300₺ compensation we were entitled to, and we had no option to refuse.
When I threatened to complain to civil aviation authorities, they agreed to pay the compensation. However, instead of transferring the money to my shared bank account, they created a 'gift voucher' claiming they couldn't make a payment to the bank, and sent an email stating we would need to reapply if we wanted a cash payment.
We realized the service quality was inadequate. We wanted to get in touch again, provided our bank details and previous feedback number. However, each time we received a new file number and responses like 'your file was closed because you didn't respond.' This situation is unacceptable. I urgently request a response. My file numbers are: TK-10494127, TK-10545823, TK-10545823, TK-10593407, tk10695394, tk10706950.
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
I had a challenging experience with my Turkish Airlines TK2660 flight from Istanbul to Sivas on 22.07.2023. I purchased my ticket in May, but on the day of the flight, I encountered several issues. Although the flight was scheduled for 17:05, I attempted to check in online around 13:00, but the syst...
Turkish Airlines is not providing me with the compensation and ticket refund that is my legal right and approved by Civil Aviation. For the refund process of ₺7,365 approved in my legally entitled feedback TK-9816087, I was asked to open a new request. Subsequently, I opened the record TK-9849986 a...
On 25.0.2024, my flight from Istanbul to Belgrade was canceled due to overbooking. My friend and I were rescheduled to a morning flight and accommodated in a hotel. We were informed that we would receive a compensation of 250 €. Despite almost 2 months passing, no payment has been made by Turkish Ai...
My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation...
Comments