On July 17, 2023, due to a delay with Anadolu Jet, we were informed that we would receive €100 as compensation. We accepted the situation and took a later flight that day. Later, we were told that the voucher was not in euros but a ₺2000 flight credit, to which we also agreed. A week later, when I tried to use the flight credit, I was informed that there was a mistake and it was actually cash compensation. We agreed to this as well. However, when we attempted to use the cash compensation, we were again told that it was a flight voucher. Recently, I tried to use my flight credit again and called Turkish Airlines. The flight I wanted was from Sabiha Gokcen with Anadolu Jet, but Turkish Airlines staff said they no longer handle Anadolu Jet flights and that I should contact Anadolu Jet. When I contacted Anadolu Jet, they said the voucher was from before March 12 and was not valid with them (even though the initial flight was with Anadolu Jet) and that I should contact Turkish Airlines. I contacted Turkish Airlines again, and they said they would help if I created a feedback with my TK number. Despite creating the feedback, when I called back, they said it would take a week to process. Due to their incompetence, I missed half of the available flights. I am planning to visit my hometown during the holiday, but I cannot book my ticket because of Anadolu Jet and Turkish Airlines staff. This is nothing but causing inconvenience. They first inconvenience people and then make various excuses, lies, and delays to further inconvenience them. I am experiencing a ridiculous process and demand that my issue be resolved. Taking people's rights and then not providing any help after promising to return their rights is inhumane. They use our money and time and do not return our rights. My feedback code is TK 10524264.
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
On August 5, 2023, I was not allowed to board the TK2414 Istanbul - Antalya flight due to overbooking. I was informed that I was entitled to a compensation of €100, but I couldn't receive it at that moment because there was no cash available. I was told to provide feedback online, and that my compen...
My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation...
On 27.07.2023, due to a delay in my first flight with THY, I missed my connecting flight. I was informed that I would be issued a new ticket and accommodated on a different flight, but this did not happen. THY refused to pay the €200 compensation I was entitled to. After reporting the issue to the c...
My flight TK2126 from Istanbul Airport to Ankara Esenboğa Airport on 15.06.2024 at 08:00 was changed to flight TK2170 on the same day at 18:00 because the plane was overbooked by 10%. This was already frustrating, but I accepted it as there was nothing else to do. They gave me a paper for compensati...
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