I have a 10-year-old disabled son and wanted to use my discounted disabled and companion rights with Turkish Airlines (THY). They informed me that I needed to first register for a Miles&Smiles membership and then provide feedback to benefit from the discount. I followed their instructions, and both the disabled and companion discounts were applied through the system. However, when I tried to purchase a ticket on the THY online site, the disabled discount did not appear. I called the customer service center, explained the situation, and requested my ticket to be issued. They told me I needed to go to a THY sales office for the companion discount. I went to the office and explained the situation. They said the discounted ticket would be around ₺3750, whereas I could buy it online without the discount for ₺3600. When I asked about the difference, they said this is how the system works. In conclusion, I want to point out that if your slogan is to overcome obstacles together with disabled individuals, why are you unfairly creating obstacles for disabled individuals? You are not allowing me to use my rightful benefits. If you, THY, the pride and apple of our country's eye, are doing this to citizens, I can't imagine the rest.
I wanted to utilize Turkish Airlines (THY) discounted fares for disabled passengers and their companions because I have a disabled 10-year-old son. They instructed me to become a member of Miles & Smile, provide feedback, and only then receive the discounts. The system granted both the disabled and ...
I am writing to seek assistance, not to file a complaint. My son, born in 1990, has been traveling regularly with THY to London, Istanbul, or Trabzon since infancy. Due to his disability, he receives support at departure and arrival points if a family member is not with him. Recently, we learned tha...
I'd like to purchase a THY ticket for one disabled person, one companion, and one adult. They are, however, removing the 20% discount that the disabled person and companion are entitled to in various ways. They claim that in order to purchase a companion ticket, I must first make a ticket reservatio...
THY customer representatives don't seem to know what they're talking about. I've called 10 times, but they still haven't resolved my problem. Every day, I'm put on hold and asked to open a new feedback. I want to send my sister as a companion for our disabled passenger, but I'm told to upload all th...
On May 22, 2024, I purchased a flight from Istanbul to Paris via Turkish Airlines. I used my Miles & Smiles card to buy the ticket, and all my information is recorded. Later, I wanted to add my 4.5-year-old son to the ticket. However, the system did not allow me to purchase the ticket because my son...
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