On November 6, 2023, I tried to convert my ticket with reference number TK-9541664 and PNR number VAMJI8 to an open ticket due to an upcoming surgery. They requested a stamped, signed, and dated medical report including diagnosis and treatments. I provided a report from a state hospital with the chief physician's stamp and signature. However, they responded that the current ticket conditions do not allow free changes or refunds for health reasons. I ask, what needs to happen for a change to be allowed? Everyone knows that state hospitals do not easily give surgery appointments. I was given a hospital admission and surgery date that coincided with my flight date. As someone who is suffering from this situation, what should I do? This attitude does not suit THY, a reputable institution of the state. I kindly request the resolution of my grievance.
On 31.07.2023, I submitted feedback with the number TK-9084655, requesting to reschedule my existing ticket for free by attaching the chief physician-approved report of my first-degree relative. Subsequently, they asked for documents to prove the first-degree relationship. Despite sending both the a...
I purchased a round-trip ticket from THY with the PNR code VMXBM7 for Istanbul-Sanliurfa. Later, I put the ticket on hold. On August 20, I was informed by a customer representative that I could change my ticket for free until December 9 or get a refund. However, when I called again, I was told I cou...
On October 21, 2023, we purchased tickets for three people from THY. However, about a week before the flight, one of our passengers was diagnosed with lung cancer and was advised by the doctor to undergo immediate surgery. Consequently, we contacted THY and put the tickets on hold. The representativ...
I received a positive response to my feedback with the number 9140767, which I sent with a screenshot. I was asked for the route, date, and time information for the new ticket. In response, I sent the route information. This time, the reports I included in the first feedback and which received a pos...
Where is my THY ticket? In July 2023, I purchased a Erzurum-Istanbul flight ticket. I fell ill, was hospitalized, and underwent surgery. While I was in the hospital, I called the customer service 48 hours in advance to explain my situation. The representative I spoke to told me that they would sell ...
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