On October 21, 2023, we purchased tickets for three people from THY. However, about a week before the flight, one of our passengers was diagnosed with lung cancer and was advised by the doctor to undergo immediate surgery. Consequently, we contacted THY and put the tickets on hold. The representative informed us that we could rebook the tickets by paying an additional ₺350 per person, which we agreed to. After the surgery, when we tried to rebook the tickets with the doctor's approval, we were charged an additional ₺3,812. We objected and asked them to check their records. They requested the surgery documents, which we sent. Now, they have responded negatively. However, they can change our return tickets for November without asking anyone due to a flight change. They claim to care about everyone, yet they shamelessly demand an additional fee even when someone has undergone cancer surgery. Shame on them.
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
Approximately 7 months ago, I purchased tickets from Turkish Airlines (THY) for 4 people to travel to Montenegro on July 2nd. In mid-May, I was diagnosed with breast cancer and underwent surgery. Currently, I am undergoing radiotherapy. Despite sending medical reports to THY indicating that my treat...
Where is my THY ticket? In July 2023, I purchased a Erzurum-Istanbul flight ticket. I fell ill, was hospitalized, and underwent surgery. While I was in the hospital, I called the customer service 48 hours in advance to explain my situation. The representative I spoke to told me that they would sell ...
On 23.10.2023, I had to put on hold a €250 ticket I purchased from Turkish Airlines (THY) for my father-in-law, flying from Ankara Esenboğa Airport to Frankfurt Main Airport, as his visa did not come through. Later, when I wanted to use this ticket for a flight in November 2024, the THY call center ...
On October 6, 2023, we called THY customer service to book a round-trip flight from Istanbul to Serbia for two people. During the call, the representative inexplicably hung up on us. We then decided to book our tickets directly from the THY website. While booking, we did not see any mention of needi...
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