During a flight, there was a 13-hour delay, and since THY did not provide the necessary compensation, I filed a complaint with the Civil Aviation Authority. The case was resolved in my favor, and I was awarded a compensation of €100.
Following the decision by the Civil Aviation Authority, THY sent a gift voucher on the same day, and there was a link in the same email for the refund to be credited to my account. I applied through that link on August 29th, but after 20 days without a response, I reapplied on September 17th, thinking the form might not have been submitted. There has been no response to either application.
Unfortunately, a major Turkish company is refusing to pay ₺3000.
Civil Aviation Application File No: 23239027134
Resolved File No: TK-9278305
1st Refund Request File No: TK-9283137
2nd Refund Request File No: TK-9412473
On 27.07.2023, due to a delay in my first flight with THY, I missed my connecting flight. I was informed that I would be issued a new ticket and accommodated on a different flight, but this did not happen. THY refused to pay the €200 compensation I was entitled to. After reporting the issue to the c...
Due to a flight delay with Turkish Airlines, they avoided paying compensation to me. After I reported them to the Directorate General of Civil Aviation (SHGM), a decision was made that they should pay €100 per passenger. Instead of transferring the money to my account, Turkish Airlines issued a chec...
I booked a flight with Turkish Airlines (THY) from Izmir to Kayseri with a layover in Istanbul. Due to a delayed departure from Izmir, I missed my connecting flight from Istanbul to Kayseri. As a result, I couldn't reach Kayseri and had to return to Izmir, ruining all my plans. When I requested a re...
On August 5, 2023, I was not allowed to board the TK2414 Istanbul - Antalya flight due to overbooking. I was informed that I was entitled to a compensation of €100, but I couldn't receive it at that moment because there was no cash available. I was told to provide feedback online, and that my compen...
THY causes inconvenience due to delays on international flights, shows no concern, and does not respond! I had purchased a ticket for a journey starting on 03.09.2023 with flights from Izmir to Istanbul (TK2337), Istanbul to Guangzhou, and then Guangzhou to Wenzhou. My TK072 flight from Istanbul to ...
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