Turkish Airlines Did Not Offer The B-Day Cake Requested on My Birthday

When my colleagues learned that THY has a cake service on international flights and wanted to surprise me like this, THY customer representative was called and a cake request was received. They even got confirmation by calling again. However, there was no such surprise on flight TK1347. My colleagues who wanted to surprise me were on the same plane. I reported this situation to THY as feedback. In the reply I received, the flight attendants asked me about this mane on the plane and they wrote that I said I did not have such a request. I can tell you: - No one asked me anything like that on the plane. If they asked, why wouldn't I? - My friends and colleagues are witnesses to the event. Who will you show as witnesses that I did not have a request? - If you do not have such an application (serving cake on the plane), why are you advertising in this way and claiming that there is such an application on your website? - I am already the complainant in the feedback I wrote to you. Let me say why I did not make such a request to you on the plane and write to you about why this cake was not offered to you. THY is at fault in this regard. I leave it to the public who reads this detail to appreciate whoever hindered my happiness, albeit a small one, of both my friends, colleagues, and mine. Note: Due to the protection of personal data, date of birth and other information are not given. Data is also available at THY feedback (TK-8996874 and TK9036660).