As a Turkish Airlines Elite card holder, today at Istanbul Airport I wanted to enter the lounge with my family. However, I was told that I could only bring one family member and that this restriction did not apply to spouses and children. As a single individual, when I say “family” I mean my mother and father, and it is my most natural right to want them by my side. Despite this, I was informed that I could not bring my parents into the lounge. Even though I pay significant fees and spend a large number of miles for the Elite card, being unable to enjoy this service with my family is a major injustice. Defining the concept of “family” solely as spouses and children disregards the family bonds of single people, and I cannot accept such discrimination. I request that this rule be changed as soon as possible, that the concept of family be approached in a truly inclusive way, and that my parents also be allowed to benefit from the lounge service. Miles & Smiles number: 420969352.
Turkish Airlines is not allowing me to use my miles. I bought round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. For the outbound flight, I purchased economy tickets thinking I could upgrade to business class using my 140,000 m...
I just had a quite unpleasant experience with Turkish Airlines that made me quite angry. As a parent flying with little children, I anticipated the airline respecting the approved child-friendly zones. But I observed that patrons without children were being let to inhabit these areas, therefore nega...
Turkish Airlines does not allow the use of miles. I purchased round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. Thinking that I could upgrade the outbound flight to business class using the 140,000 miles I had accumulated, I i...
I am a Turkish Airlines Miles and Smiles Elite member. We have a little daughter who is not yet one year old. She has been flying with Turkish Airlines since she was born, even to long-distance destinations like Argentina. Our baby's birthday is on February 18th, and we have a return flight from Dub...
While trying to check in for my Turkish Airlines flight, I encountered an issue where, despite being on the same PNR, my 3.5-year-old daughter and I were not automatically seated together, even though there were available adjacent seats. Instead, we were both assigned separate single seats with occu...
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