On 11/09/2023 at 08:20, I had a connecting flight from Istanbul to Helsinki to Tokyo, which I purchased via Finnair on 28/04/2023. The Istanbul-Helsinki part was operated by Turkish Airlines. Previously, when I contacted Finnair about the transit visa, they directed me to consult the consulate. I emailed the Finnish Consulate and received a response from the Finnish Ministry of Foreign Affairs stating that Turkish citizens do not require a transit visa. I printed this email, along with my round-trip tickets purchased via Finnair, and a signed and stamped official letter from my company, where I have been employed for 5 years, confirming my return to avoid any suspicion of asylum. I went to Istanbul Airport with these documents. My Istanbul-Helsinki and Helsinki-Tokyo boarding passes were issued to me. Upon arriving at the boarding gate before the departure time, the Turkish Airlines ground staff requested my passport, stating they needed to share it with the Finnish border police via WhatsApp. I cooperated and handed over my passport. I also requested the TGS staff to share my documents with the police to prove I had no intention of seeking asylum, but they laughed and said such documents were useless and that I would not be allowed to board anyway. Subsequently, I received a message via WhatsApp that the police did not want me to board the transit flight, and the Turkish Airlines staff did not let me board. As a result, I missed all my connecting flights. To avoid canceling my vacation, I purchased a ticket for the Istanbul-Seoul-Tokyo flight departing the same day and arrived in Tokyo on 12/09/2023. During this process, neither the Korean police nor the Japanese police at my final destination turned me back. Due to this issue, my vacation was shortened by three days, and I incurred additional expenses for the new ticket. Despite submitting a complaint on the Turkish Airlines website, I have not received any response. I demand a resolution to this issue as soon as possible and will pursue my rights through all legal means.
I purchased a flight ticket from Finnair to travel from Istanbul Airport to Tokyo, Japan. The flight was supposed to go from Istanbul to Helsinki, Finland, and then to Tokyo with a 5-hour layover. THY was supposed to take us from Istanbul to Helsinki, and then Finnair would take us to Tokyo. I have ...
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
My flight at Istanbul airport, my flight to the Dominican Republic (punta cana), my flight to the Dominican Republic (punta cana) dated 22.05.2023 at 07.30, I was at the airport 6 hours before my flight, I passed the passport control there, I did not encounter any problems, but when the door of the ...
Hello, I had a ticket for Istanbul/Mexico on March 9th at 2:25 AM and a return ticket on the 31st. I arrived at the airport, received my boarding pass, had my passport stamped, and passed through the security check. However, when I reached the gate, private security personnel were conducting checks,...
On 28.06.2023, I purchased a ticket for the Istanbul-Antalya flight from Sabiha Gokcen Airport. Despite having a boarding pass and a screenshot of my ticket, I was informed during baggage check-in that the flight was from Istanbul Airport, and I was not allowed to board. I contacted customer service...
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