Turkish Airlines Denied Me to Board and I Experienced Inconvenience
Despite having completed the check-in process and obtained my boarding pass the day before for the TK2692 Istanbul-Mus flight on 18.01.2024, the gates were closed 30 minutes before the plane's departure. Consequently, we were told, 'We cannot accept your luggage,' and my family and I, a total of five people, were not allowed to board the plane. We were informed by the Ticket Sales office that we needed to change our tickets. When I contacted the Ticket Sales office, I requested a change for the same day; however, I was informed that there was significant congestion and that all flights for that day were full. We were told that we could only fly the next day and that we would need to pay a ₺6,780 fare difference for this change. Despite expressing my desire to travel with my family to any of the airports in Van, Mus, Batman, or Siirt on the same day, I was told that all flights in that direction were full, and I had no choice but to accept paying the ₺6,780 fare difference for the next day. Even though I had created my boarding pass a day in advance, due to high demand, my family and I were left stranded and not allowed to board the plane. I do not know if our five tickets were given to someone else. However, there was only one staff member during baggage drop-off, and passengers had to handle their own baggage processes. Despite having a boarding pass, we were left stranded because our luggage was not accepted 30 minutes before departure, and it took us five minutes to reach a staff member to explain our situation. This is not fitting for Turkish Airlines. I fly with Turkish Airlines almost every month and have not had any problems before; however, I have experienced the same problem previously, and this is the second time. In short, we were unfairly and unnecessarily left stranded. We had to pay a significant fare difference, and we request that this issue be resolved.
