Despite having completed the check-in process and obtained my boarding pass the day before for the TK2692 Istanbul-Mus flight on 18.01.2024, the gates were closed 30 minutes before the plane's departure. Consequently, we were told, 'We cannot accept your luggage,' and my family and I, a total of five people, were not allowed to board the plane. We were informed by the Ticket Sales office that we needed to change our tickets. When I contacted the Ticket Sales office, I requested a change for the same day; however, I was informed that there was significant congestion and that all flights for that day were full. We were told that we could only fly the next day and that we would need to pay a ₺6,780 fare difference for this change. Despite expressing my desire to travel with my family to any of the airports in Van, Mus, Batman, or Siirt on the same day, I was told that all flights in that direction were full, and I had no choice but to accept paying the ₺6,780 fare difference for the next day. Even though I had created my boarding pass a day in advance, due to high demand, my family and I were left stranded and not allowed to board the plane. I do not know if our five tickets were given to someone else. However, there was only one staff member during baggage drop-off, and passengers had to handle their own baggage processes. Despite having a boarding pass, we were left stranded because our luggage was not accepted 30 minutes before departure, and it took us five minutes to reach a staff member to explain our situation. This is not fitting for Turkish Airlines. I fly with Turkish Airlines almost every month and have not had any problems before; however, I have experienced the same problem previously, and this is the second time. In short, we were unfairly and unnecessarily left stranded. We had to pay a significant fare difference, and we request that this issue be resolved.
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
On January 28, 2024, despite arriving at Istanbul Airport an hour before my TK2244 flight scheduled at 13:20, I faced delays at the security check due to combined domestic and international lines and a halted conveyor belt. There was also a long queue at the baggage drop-off. When it was my turn, I ...
My wife and two daughters had a flight with Turkish Airlines on February 5, 2024, flight number TK 2684 at 16:40 from Istanbul Airport to Batman. I dropped them off at Istanbul Airport two hours before the flight. Check-in procedures were completed, luggage was handed over, and boarding passes were ...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
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