On the morning of November 1, 2023, I completed my military service in Kütahya and aimed to reunite with my family by flying from Kütahya to Istanbul and then from Istanbul to Kayseri. Due to an error by Turkish Airlines, I was left waiting for 8-9 hours and reached my family in a distressed state. My TK2020 Istanbul - Kayseri flight was scheduled for 18:50 on November 1, 2023.
Due to a malfunction in Turkish Airlines' systems, flights between 19:00 and 22:00 were canceled, but my flight initially showed only a 1-hour delay. After waiting for 1 hour, another hour was added, and this continued until the flight finally departed at 2:40 AM. If I had taken the 2 AM flight from Istanbul, it would have cost ₺1800, but I paid ₺4800 to get home earlier. The staff were rude, offering only stale sandwiches and water despite claiming to provide food and beverages. Although I was entitled to hotel accommodation, they kept adding +1 hour delays and stated, 'Since the flight is not canceled, we cannot offer hotel service.' This resulted in a terrible journey. I expect compensation for the financial and emotional distress caused by Turkish Airlines. Otherwise, I will file a complaint with the consumer board with all the evidence I have.
Turkish Airlines is causing distress due to delays in international flights, ignoring, and not responding! I had purchased a ticket to embark on a journey starting on September 3, 2023, with a connection from Izmir to Istanbul TK2337, followed by Istanbul to Guangzhou, and then Guangzhou to Wenzhou ...
On 28.09.2023, my brother, who had completed his military service, boarded a flight from Siirt at 11:40 AM and landed at Istanbul Airport for a connecting flight. The Istanbul-Antalya flight, scheduled for 15:25, was delayed approximately 6 times, and passengers were finally boarded at 20:20. They t...
I purchased a flight ticket from Turkish Airlines. I have never experienced anything like this before. Even if they had planned to inconvenience passengers, they wouldn't have done it to this extent. We bought a flight ticket from Hatay to Istanbul Airport for August 23, 2023, at 03:25. We traveled ...
On November 1, 2023, I purchased a ticket for the Erzincan-Istanbul-Izmir route at a higher price, approximately ₺4000, because I am a soldier and bought it 5-6 days later than other buyers. During the Erzincan-Istanbul flight, we were kept waiting inside the plane due to a system issue, and the fli...
On 28.06.2023, I purchased a ticket for the Istanbul-Antalya flight from Sabiha Gokcen Airport. Despite having a boarding pass and a screenshot of my ticket, I was informed during baggage check-in that the flight was from Istanbul Airport, and I was not allowed to board. I contacted customer service...
Comments