On 27.07.2023, due to a delay in my first flight with THY, I missed my connecting flight. I was informed that I would be issued a new ticket and accommodated on a different flight, but this did not happen. THY refused to pay the €200 compensation I was entitled to. After reporting the issue to the civil aviation authority, they decided that I should receive a €200 voucher on 23.08.2023.
In the email sent by THY on 23.08.2023, it was stated that I needed to provide feedback to receive the compensation in cash. On 24.07.2023, as instructed, I sent my bank account details requesting compensation in cash. I was told I would receive a response within 14 days.
Today is the 28th day, and I still have not received the payment. When I contacted customer service, they informed me that my case is still under review and that the process could take a long time without providing a specific timeframe. I am really disappointed with the poor service and the reluctance to provide the legally entitled compensation. It seems that THY's reputation and quality are just for show.
During a flight, there was a 13-hour delay, and since THY did not provide the necessary compensation, I filed a complaint with the Civil Aviation Authority. The case was resolved in my favor, and I was awarded a compensation of €100. Following the decision by the Civil Aviation Authority, THY sen...
On August 5, 2023, I was not allowed to board the TK2414 Istanbul - Antalya flight due to overbooking. I was informed that I was entitled to a compensation of €100, but I couldn't receive it at that moment because there was no cash available. I was told to provide feedback online, and that my compen...
THY does not grant my overbook compensation rights. I had an overbook with my THY Istanbul-Stockholm flight for two consecutive days on July 31 and August 1, 2023. In return, they gave me two checks for 400 euros each and repeatedly told me that I could get it in cash that same day. Afterward, altho...
On August 7, 2023, at 16:20, I was not allowed to board the Istanbul-Antalya THY flight despite meeting all conditions and completing my procedures well in advance, due to overbooking. Although there was a 17:30 flight, I had to wait at the airport until the 23:00 flight. They promised a compensatio...
I was not allowed to board the June 23rd Milan flight due to overbooking. They promised compensation of €400, stating that the process would be quick and that I could receive it either in Milan or Istanbul. At Milan airport, I couldn't get the payment as only the city center THY office handles it. U...
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