I flew with THY from Cologne to Ankara 2.5 months ago. They broke the wheel of my baggage. A compensation file was opened with THY: File No 2023117903. However, I have not received a satisfactory outcome so far. I paid 426€ for my baggage. Unfortunately, my baggage cannot be repaired because: 1. The same or similar wheel for my baggage cannot be found. 2. Even if it could be found (which is impossible), the wheel's teeth are broken and stuck inside the baggage, so a new one cannot be attached. Despite this situation, THY is offering me 86€, and I should be receiving additional financial compensation! I have been chasing my rightful compensation for 2.5 months. I filed a complaint through THY's complaint department, but I was unsuccessful again. The response I received is attached and is unbelievable. I am filing a complaint, and the response says such things can happen and to check the file developments here! No one is interested! They break an item I bought with my own money and then act like it's not their problem. Isn't THY a state institution? You are doing a great job of tarnishing your name. Congratulations!
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
I flew with Turkish Airlines (THY) from Ankara to Izmir on June 16, 2023. I handed over my luggage in good condition, but received it with a broken wheel at the body connection. I had a 'damage report' prepared at the airport. On June 17, 2023, I reported the damage to THY. THY requested additional ...
Hello, In November 2022, I flew from Bogota to Istanbul with THY. When I retrieved my luggage at Esenboga Airport, I found that the zippers of my high-quality American Tourister suitcase, which was less than two years old, were torn off and one of the wheels was broken. A report was filed with th...
In May, during my trip to Erzincan, my baggage was damaged. The staff there told me that I could get it repaired and that they couldn't provide a new ...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
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