Ref:2023206457
I received my luggage from the belt with one of its wheels completely broken off. I reported my complaint there. They took a report. I sent all the pictures, my ticket, and documents to the compensation department. As a result, I received a message from THY's damage and compensation department saying, 'If you have had your luggage repaired, send us the repair invoice; if it cannot be repaired, send us a non-repairable report.' There is no luggage repair service in the UK. Let's say there is. Where will I find it, how will I go, and how much time will I spend? The company that breaks our luggage and its employees will not suffer as much as we do. The punishment for their mistakes will be inflicted on us. The time and transportation costs I will pay (if I find a repair place) will already be more than the money they will pay me. In short, they are saying don't bother, close this case, it will cost you more.
Regards,
E**** B****
On August 25th, after our flight from Istanbul Airport to Gatwick, England, we received our luggage in a damaged state. A large piece had broken off from the part where the wheel is, and my belongings were almost falling out through this gap. I went to the relevant section at the airport, and they s...
THY dismissed my damaged luggage by saying 'The damage is minor, you get it repaired and we will pay.' I had to go from one repair shop to another. 3-4 repair shops refused to issue an invoice. One of the repairmen had previously been contacted by THY saying 'how can this invoice be so high' and the...
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
In May, during my trip to Erzincan, my baggage was damaged. The staff there told me that I could get it repaired and that they couldn't provide a new ...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
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