THY dismissed my damaged luggage by saying 'The damage is minor, you get it repaired and we will pay.' I had to go from one repair shop to another. 3-4 repair shops refused to issue an invoice. One of the repairmen had previously been contacted by THY saying 'how can this invoice be so high' and therefore did not want to do the job upon hearing it was for THY. Fortunately, I finally convinced someone and got my invoice. However, THY wanted to pay the repair cost of my broken luggage 1.5 years later. I asked for the exchange rate difference but they did not accept. Even the THY call center staff said 'Payments usually don't take this long.' Additionally, if there is too much damage to the luggage, they require a non-repairable report and the invoice of the luggage, which is a completely separate hassle.
In May, during my trip to Erzincan, my baggage was damaged. The staff there told me that I could get it repaired and that they couldn't provide a new ...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
Ref:2023206457 I received my luggage from the belt with one of its wheels completely broken off. I reported my complaint there. They took a report. I sent all the pictures, my ticket, and documents to the compensation department. As a result, I received a message from THY's damage and compensatio...
After my flight, I noticed that the entire section of my large suitcase where the wheel is located was completely broken. I immediately reported it to the airport staff. Subsequently, I created a baggage irregularity report with THY. They rejected my claim, stating that my suitcase was already broke...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
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