Bein Connect Invoice Issued After 12-Month Membership Ended

On 02.10.2025, I purchased a 12‑month membership via Bein Connect, which was clearly set to end on 02.10.2026. Despite this, on 03.10.2026 I received an SMS stating that a new invoice of ₺1,204.03 had been issued for my membership numbered 1030083046, with a due date of 15.10.2026. I absolutely do not accept being charged for a period that I did not request and will not use. In my previous calls, and again after this incident, I clearly stated that I was not satisfied with the service, that I had experienced problems, and that I could not use it properly anyway. Despite this, I was told that my membership was being continued without a commitment and that an invoice had been reflected to me. When I objected to this, I was told in a blaming manner that “you will pay”, and the situation was defended with an extremely rude tone, which seriously disappointed me as your customer. Although I was told that call records were reviewed and that standard pricing would be applied when my commitment ended, I explained that I had purchased the membership as a 12‑month package and that, when I was called last month, I clearly requested my membership to be terminated when the commitment ended. Despite this clear statement, an invoice is still being issued to me, which I find contrary to fairness. Money is not earned easily, and ₺1,204.03 is a significant amount for me. I have also not paid this invoice. I request that the invoice of ₺1,204.03 issued for a period I did not demand and will not use be cancelled, that my membership be terminated at the end of my 12‑month term, and that I receive a proper explanation and an apology for the grievance and the inappropriate tone I was subjected to during customer service calls.