During my flight with Turkish Airlines, my baggage was damaged. I filed a report at the airport, and the lady there instructed me to create a record at www4.thy.com/baggage/stark.tk. Accordingly, I created a record with the number 2023284602 on this website. Since I do not have the receipt for my baggage (as I bought it from a place in Antalya in 2020), I provided a screenshot showing the current value of my baggage. Additionally, when I took my baggage to a tailor for repair, they stated that it could not be repaired. Now, because I do not have the receipt, customer service is asking for a repair invoice. When I explained that the baggage could not be repaired, they told me I needed to get a letter from an authorized repair shop stating that it could not be repaired. In this situation, I am still suffering as my baggage has not been compensated, and they are suggesting the absurdity of going to an authorized repair shop to get a letter. Customer service representative Mr. O*** insisted that I must do this, which did not help my situation at all.
I flew with Turkish Airlines on 01.07.2023. After the flight, I found that my suitcase was damaged. I had bought the suitcase just one week before the flight, and it was brand new. I filed a report and filled out a form. In their response, they told me that I needed to get the suitcase repaired. I i...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
After my flight with Turkish Airlines, I discovered that my luggage was damaged. When I reported the issue, I was given the tracking number 2023136479 and asked to provide the necessary documents. I submitted all the required documents. However, today I was told that they need either a repair invoic...
On 31.07.2023, I took a flight with Turkish Airlines. Before the flight, I handed over my luggage with only the handle broken. After the flight, I noticed that the wheel of my luggage was broken and immediately went to the lost baggage section to report the issue. However, they had registered my lug...
On 01.09.2023, I took a connecting flight with your airline from Antalya to Adana. When I picked up my luggage at Adana airport, I noticed it was damaged. Despite informing the staff that I live in Antakya and cannot repair it, they insisted it could be fixed and filled out a form. I provided my fam...
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