My brother tried to check-in for the flight from Istanbul to Dalaman on 18.09.2023 at 12:05 a day before, both via mobile and web. Due to issues with your system, it didn't allow him to check-in. We called customer service, and even your call center representative couldn't complete the check-in and advised us to do it at the airport. When we insisted if there would be any issues, they assured us there wouldn't be. Today, my brother went to the airport and tried to check-in at the kiosk but failed. He spoke to an attendant who directed him to the domestic flights queue. After a long wait, they told him that check-in was closed when his turn came. Since it was within 45 minutes of the flight, they directed him to a supervisor. The supervisor said they couldn't do anything after the 45-minute mark and didn't assist further. Due to your system, my brother was stranded at the airport. How can this be acceptable? And you claim to be an internationally recognized corporate company. How can you leave a passenger stranded saying you can't do anything? What kind of service is this? Additionally, why are we being penalized for your system's fault? I will complain about you everywhere and will never buy a ticket from THY again.
On 21.08.2023, we purchased tickets from Dalaman Airport to Elazig Airport. I completed the online check-in on the THY website, and the screen displayed 'Ok'. However, upon arriving at the airport, I was informed that the check-in was not completed. Despite being there more than 45 minutes in advanc...
I purchased a plane ticket from THY for the GYD-ESB flight on 22.05.2024 at 17:00. My brother bought his ticket from Anadolu Jet for the same date and time 1.5 months later. We planned our vacation accordingly. As the flight date approached, my brother received an SMS stating that his flight was can...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
Hello, I purchased a ticket for flight TK2676 from THY scheduled to depart on 18.11.2023 at 15:05 for ₺1650. I also completed my online check-in the day before. On 18.11.2023 at 12:29, I was informed via message and email that the flight would be delayed by 45 minutes and would now depart at 15:50....
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
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