On Sunday, December 31, 2023, I traveled from Nurtepe, Kagithane to Istanbul New Airport using the new airport metro in Kagithane for my Istanbul-Zonguldak flight at 11:05 AM with PNR: RFP6MH. Around 10:00 AM, when I tried to do an online check-in, I received a message saying 'Since your ticket was issued by a travel agency, you cannot proceed with online channels (mobile app and website). Please contact your agency to continue.' As a result, I couldn't check in online. After passing through X-ray and security at the airport entrance, I went to the check-in counter around 10:25 AM, where I was informed that the check-in had closed and was directed to supervisor D44 for assistance. Upon speaking with the supervisor at D44, I was told that the check-in was closed and no further action could be taken, and that I should speak with the ticketing office. At the ticketing office, I was informed that a refund, credit, or rescheduling was not possible. I feel completely wronged by this situation. I am requesting a refund.
On November 3, 2023, we went to Istanbul Airport for our Istanbul-Tivat flight and learned that the flight was canceled due to technical reasons. The officials at the airport informed us that the ticket was purchased through an agency and that cancellations and refunds could not be processed. I did ...
My flight from Schiphol to Istanbul on December 21, 2023, was canceled, and I am not receiving a refund. I had a flight planned on 21-12-2023 (TK 1962) at 14:00 from Schiphol to Istanbul. Unfortunately, due to weather conditions, the flight was delayed and took off at 16:36. I arrived at Schiphol ...
On 06.05.2024, I purchased a ticket for the Istanbul-Gaziantep flight scheduled for 23:05. When I went for ticket processing, the female employee there told me she couldn't provide the ticket number and directed me downstairs for assistance. When I reached the boarding point downstairs, the gentlema...
I want to share an issue where I felt wronged. I want to file a complaint and seek your assistance. On 16/07/2024, I was affected during the 17:55 Trabzon flight. I arrived at the airport at 16:45, completed all my check-in procedures, and handed over my luggage. Then, I headed to the plane but had ...
On November 6, 2023, I checked in for the 13:20 Bergamo-Istanbul flight, selected my seat details, and received confirmation. Early in the morning, I was informed that my flight was delayed to 14:15. During this time, I tried to generate my boarding passes, but the system did not allow it. I took sc...
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