Sugo Agency Owner Account Banned Two Years - Rude Support Behavior

I am writing to raise a serious complaint about the permanent ban on my Sugo account and the rude behavior of several customer service agents, including one named Saami. My name is Aman G***, I am an agency owner on Sugo with Agency Code 21** and I manage 28 hosts. My User ID is 46237*** and my email address is subhamr***[email protected]. My ID has been banned for almost two years, and during this time I have not been given any clear or current evidence to justify this ban. I have invested a lot of time, money and effort into building my agency, and because of this ban both my livelihood and that of my 28 hosts are being affected. Before the recent conversation with the agent Saami, I had already contacted Customer Service several times to ask for help about my banned ID. Instead of supporting me, some agents locked the chat and told me not to come again, saying that my ID would not be unbanned. About four days before the rude messages from Saami, I again asked for help, but I was still not given any proper explanation or solution. In my most recent attempt to resolve this through the app, the agent named “Saami” behaved in a very unprofessional and disrespectful way. Instead of explaining the reason for the ban or trying to help, the agent wrote messages such as “apko samj nhi athi piyar se jab kehraha hun nhi hosakta” and then locked the chat. This tone and language are completely unacceptable from a support agent, especially towards a long‑term and loyal agency partner. I have a screenshot of this conversation as proof and I am ready to share it. In the past, if there were any misunderstandings, I have already apologized and tried to cooperate with Sugo. I am not aware of any current violation that would justify keeping my ID permanently banned. Because of this, I respectfully request that Sugo Management manually review my account and my case, check the attached proof of the agent’s rude behavior, and provide a clear and fair decision. I kindly ask you to unlock and reactivate my ID so that I can continue managing my agency and my 28 hosts without further damage and loss. I also request that my complaint about the behavior of the agents, especially “Saami”, be taken seriously and that appropriate action be taken so that other users do not face such treatment in the future. I look forward to your urgent response and a fair resolution to this matter.