On April 25, 2024, I purchased Istanbul-Samsun and Samsun-Istanbul flight tickets and chose the PrimeFly fare to ensure a full refund option, paying ₺3,343. On April 30, 2024, I wanted to reschedule my departure ticket to an earlier date and was charged an additional ₺266 due to fare increases, which I paid. However, due to my current work situation, I will not be able to travel on these dates and am requesting the cancellation of my tickets. Unfortunately, I am experiencing issues with this process. When I attempt to cancel the tickets through the mobile app, I notice that the refund amount only shows the additional ₺266 payment. I have contacted customer service multiple times about this issue, and in my latest inquiry, I was advised to visit a travel agency. However, since I purchased the tickets through the app, I expect the refund to be processed through the same platform. I am not concerned about the additional ₺266 payment, but I urgently request the refund of the initial ₺3,343 payment. I want my flight tickets for June 9 and June 27 to be canceled. I have been inconvenienced for days due to the system issues and expect this problem to be resolved promptly.
On October 10, 2024, we were scheduled to fly from Istanbul to Amsterdam with Turkish Airlines. On October 9, 2024, I attempted to reschedule our flight to October 12, 2024. Despite being charged €146 as a rescheduling fee for both tickets, the tickets are not showing up in the system. I’ve submitt...
I purchased a round-trip ticket from Turkish Airlines to travel to America on July 16, 2024. Since my departure date was fixed, I bought a standard ticket for my outbound flight. However, because my return date was uncertain, I opted for a Primefly ticket for my return flight, paying extra for this ...
I purchased a ticket for the 02/02/2023 6:40 AM SAW-ESB flight from Turkish Airlines using their mobile app. While trying to select the Ecofly package, a confirmation screen appeared, but due to a malfunction on my phone screen, I couldn't see it clearly. After completing my transaction, I realized ...
I purchased a round-trip ticket from Turkish Airlines for a flight from Ercan Airport in Lefkosa to Sabiha Gokcen Airport on April 3, 2024, and a retu...
On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, with my 4.5-year-old daughter. When it was our turn at 5:25 AM, we were informed that the flight had been rescheduled to 6:10 AM and that baggage check-in was closed. I received no n...
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