On March 11, 2023, I discovered that my tickets with confirmation numbers VT675Q and V8X8FN were canceled when I arrived at the airport. I did not receive any email or SMS notification. Additionally, I was told that the ticket cancellation was done by either myself or the cardholder, which is not true. Following this, I submitted my complaints and refund requests to THY with feedback numbers TK-8268028, TK-8339959, TK-8365885, TK-8454742, TK-8365885, and TK-9183070. In an April 2023 feedback meeting, I was informed that the refund had been processed and that I should contact my bank. I obtained written documentation from my bank stating that the refund had not been received and sent it back. Despite 6 months and 11 days passing, the refund has not been issued to me, and I am still being told that it is under review. THY has caused me both financial and emotional distress. It is clear that there are issues with the review and comprehension of incoming documents by the refund department of such a large company.
Despite making numerous requests at least one week before the flight by both calling and filling out the cancellation and change request form, and visiting their branches twice in person, they have not refunded my money. The ticket information belongs to my brother. I purchased the ticket and pay...
On January 26, 2024, I purchased two tickets for the same flight under one name through THY, with the flight scheduled for January 29, 2024. I initiated a feedback request to cancel the second ticket. Using reference number TK10250214, I called four times by 9:30 PM on January 28 due to the urgency....
I purchased a flight ticket from Dalaman to Istanbul for June 11, 2023, at 20:35 through the THY call center. On June 10, when I tried to select a seat, I discovered that my ticket had been canceled without my knowledge or consent. On June 10, I created a feedback with reference number TK-8762704 to...
Dear Sir/Madam, Despite opening a feedback request on November 2, 2023, I have not received any response for 11 days. This is the first time I have experienced such a delay from THY, and I have not had any issues until now. In 2022, I was given a travel voucher after submitting a medical repor...
I purchased a ticket through the THY app on November 14, 2023, for a flight from Istanbul to Thessaloniki on November 29, 2023, with a return on December 5, 2023. I made a payment of 5,854.80 TL using my bank card through the same app. Due to work commitments, I had to cancel these flights on Novemb...
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