On August 24, 2023, my family and I took a flight from Konya to London with a layover in Istanbul. We discovered that our luggage was broken and filled out a form online. Today is January 2, five months have passed, and THY has still not made the payment to me. This situation does not suit THY, which claims to be a world star and the best airline in the world. This is my third complaint here, and I have not been taken into account in any way. Dear officials, is it so difficult to pay £50? I am very tired of months of phone calls and emails. Enough is enough! Please make my payment. The dry apologies from customer representatives are not enough... I demand that my payment be made by this Friday. I do not want to wait another 6 months. No more flights with THY...
I flew with THY on 10/06/2023 from Istanbul Airport to Heathrow (London). During this flight, my suitcase was damaged. I filed a report at Heathrow Airport, attaching photos of the damaged area and a copy of the baggage tag to the report. I had to throw away the suitcase. I struggled to carry my bel...
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
Despite filling out the form for the broken suitcase, THY still hasn't made the payment. On June 28, 2023, during the Samsun-Istanbul flight, my son encountered a very bad situation when he picked up his suitcase at Istanbul airport. The suitcase was broken, and he immediately went to the baggage da...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
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