On 13.08.2023, my spouse and I had a THY flight from Istanbul Airport to Ordu-Giresun Airport at 16:00. We couldn't complete the self check-in and no one assisted us. Due to only 4 staff members working in the huge airport, we lost time in the queue. By the time it was our turn, it was already 15:19.
Your staff informed us that the check-in was closed and directed us to ticket services to transfer to the next flight. Despite explaining that it wasn't our fault and we lost time in the queue, they didn't process our request.
At the ticket services, we were told that the next flight was at 22:00 with a transfer from Ankara to Ordu and the difference would be ₺6,482. Both of us were working and had work the next day, so we had to take it. And this amount was too high.
Later, we got in line again to check-in. The counter at Istanbul-Ankara flight checked us in, but the Ankara-Ordu flight couldn't be checked in due to a system issue; we were told to check again in half an hour.
We got back in line after 1 or 1.5 hours. This time, a lady at the counter told us, 'check-in can't be done, there is a system issue; Ankara knows about it. You can directly proceed to the transfer flight.' When we asked if we would face any issues since our flight was already canceled, she assured us, 'No, you definitely won't face any issues; Ankara is aware.' However, Ankara did not know of this.
Our Ankara-Ordu flight was with Anadolu Jet. When we called Anadolu Jet, they said there was a system issue and there was nothing they could do, and they didn't assist us at all. Despite calling THY call center at 005071891** and 005345676***, they said there was nothing they could do as the system was down.
Already mentally exhausted from missing the 16:00 flight, no one supported us, and we tried to resolve the issue ourselves. My spouse had to speak sternly at the ticket services, and they directed us to the THY supervisor.
Your supervisor said, 'There is no system issue, the plane is closed; I will open it immediately' and resolved the issue. If it was this easy and simple, why did we have to struggle on our own? In this situation, we request a refund of the ₺6,482 we paid and support regarding the resolution.
On September 4, 2023, my spouse bought a ticket from Istanbul Airport to Antalya Airport using a virtual card linked to my bank card from Turkish Airlines (THY). When she tried to check in using the machine at the airport, an error occurred because the names on the ticket and the bank card were diff...
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
On 10.04.2023, I purchased a THY flight ticket from Istanbul to Ordu-Giresun Airport. Due to weather conditions, the plane couldn't land at the designated point and we were diverted to Trabzon Airport. We were told that our inconvenience would be resolved, but we were left waiting outside in the col...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
Hello, I had a flight with THY from Ordu Giresun Airport to Istanbul Airport on 25.07.2024 at 11:00. I arrived at the airport at 09:00 and checked in two hours earlier. I proceeded to the gate and waited, but due to several incorrect announcements by the airport, I missed my flight. When I informed ...
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