Hello, on January 4, 2024, our THY Anadolu Jet flight from Erzincan to Ankara, scheduled to depart at 05:45, was canceled due to weather conditions. The nearest alternative flight offered to us was a 10:25 flight from Erzurum Airport on the same date. Despite repeatedly asking the officials at Erzincan Airport, neither I nor my three friends were informed about the means of transportation to Erzurum if we chose the Erzurum flight. We were only told that we needed to reach Erzurum Airport on our own and that the expenses could be invoiced to THY for reimbursement. Due to one of our friends being seriously ill and the early hour, we agreed with a taxi driver at the airport entrance to take us to Erzurum Airport for ₺3500. After arriving at the airport, we each received an invoice for ₺875 and asked THY officials at Erzurum Airport whether we should have used another means of transportation and if our reimbursement would be partial because we used a taxi. The THY officials confirmed that there was no issue with using a taxi and that we could invoice our journey. However, in our first application through the THY Feedback Form, only ₺300 of our ₺875 invoice was reimbursed with the explanation, 'A refund check has been issued for a reasonable transportation fee.' After this response, in a call with THY Customer Service, it was unclear how the 'reasonable fee' was determined. We were advised to fill out another Feedback Form to request the remaining amount. In our second application, our request was again denied, and we were informed that the remaining amount could not be reimbursed since a ₺300 check had already been issued. Additionally, we learned about our flight cancellation not through SMS or a call but from friends we encountered at the airport. Considering this information, we believe that the lack of complete information about the refund procedures and the partial reimbursement under the term 'reasonable fee' has caused us significant inconvenience, and we think this issue should be resolved.
On 10.04.2023, I purchased a THY flight ticket from Istanbul to Ordu-Giresun Airport. Due to weather conditions, the plane couldn't land at the designated point and we were diverted to Trabzon Airport. We were told that our inconvenience would be resolved, but we were left waiting outside in the col...
On 12.08.2023 at 13:00, I had a flight ticket for my family of four from Istanbul Airport to Erzurum. Since I live in a city center 200 km away from Istanbul, we came to Istanbul the night before and stayed with a relative as a precaution. On the morning of the flight day, at 08:30, we received a...
I purchased a plane ticket from THY for the GYD-ESB flight on 22.05.2024 at 17:00. My brother bought his ticket from Anadolu Jet for the same date and time 1.5 months later. We planned our vacation accordingly. As the flight date approached, my brother received an SMS stating that his flight was can...
I purchased a ticket for my spouse for the Erzurum to Istanbul flight on 28.10.2023 (PNR: rmvvyy / aslan) and another ticket for the same day to Istanbul Kocaseyit Airport (PNR: raydfp / aslan). However, we had to change the ticket due to the cancellation of our Erzurum to Istanbul flight. As a resu...
Where is my THY ticket? In July 2023, I purchased a Erzurum-Istanbul flight ticket. I fell ill, was hospitalized, and underwent surgery. While I was in the hospital, I called the customer service 48 hours in advance to explain my situation. The representative I spoke to told me that they would sell ...
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