THY Victimizes People by Making Them Repurchase The Ticket They Sold

Larissa
Turkish Airlines
183

Turkish Airlines (THY) wrongly said that my mom's ticket had not been bought, so she had to buy it all over again. Instead of fixing the mistake, they suggested giving the person a new ticket with more penalties. We don't need that kind of ticket, though. I need THY to fix this right away by giving me back the money they charged. Even though eight complaints have been made, there has been no response, which is very disappointing. I want THY to take care of this problem right away, put customer satisfaction first, and get in touch with my mom directly. The first ticket number is 2352*6863392, and the second ticket number is 235220**24070.

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