THY changed the aircraft, so I couldn't sit in the two extra legroom seats I purchased. When I requested a refund in October 2023, they only responded on January 3, 2024. It's a very busy company, and they don't care about you at all. After 9 days of email exchanges, on January 12, they sent an email saying, 'We will refund ₺382, do you approve? If you don't respond, we can't proceed.' I replied within an hour, accepting the refund. However, despite my previous three emails being delivered without issue, this one supposedly didn't reach them. On January 17, I received a response saying, 'You didn't respond within the given time, so we are canceling the process.' You have no ethics, you are extremely slow, and even though the mistake is yours, you continue to make things difficult for three months.
On October 25, 2024, I purchased a ticket from Turkish Airlines, only for them to cancel it without any explanation. They marked the ticket as open and sent an email claiming a refund would be processed within 2 to 7 days. However, despite several days passing, I still have not received my refund. ...
On the night of November 10, I received a message regarding my flight on November 11, 2023. Due to an operational change, my seat number was changed along with my son's. I had paid for four seats. THY has moved us to a completely different area from my husband and other son. They said, 'You need to ...
1. On February 2023, I purchased two flight tickets from Stockholm (Arlanda) to Ankara (Esenboga) via a connecting flight on the THY website, paying a total of ₺5,112. I also made seat selections at the time of purchase for the flight scheduled on August 30, 2023. 2. On August 9, 2023, I received a...
THY lost my ticket, and I had to purchase a new one for ₺12,500. I had two tickets for the Malta to Istanbul flight on January 12, 2024, evening. Despite boarding the plane with both tickets, I was not allowed to check in for the January 21, 2024, morning flight. They claimed there was an error indi...
On October 14, 2023, I purchased two Hatay-Istanbul tickets for November 29, 2023, from THY's own website to catch my Istanbul-New York flight on November 30, 2023. I paid extra for tickets that I could cancel/change in case of any issues. On October 16, I received an email and an SMS stating tha...
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