I had a flight ticket from Istanbul to Gaziantep. I arrived at the airport approximately two hours before the flight time and completed my check-in process. I started waiting at gate G7A, as indicated on my ticket, about forty-five minutes before boarding. However, about twenty minutes before boarding, I learned that the gate had been changed. I was not informed about this change via SMS, email, or any other means. Additionally, I did not hear any announcements at the airport and was occupied with my young child. I realized the situation twenty minutes before the flight, but the distance to gate G1A was far, and I couldn't make it in time due to my child and pregnancy. I asked many staff members for help, but I received no assistance and even got negative responses like 'I'm going to eat, I don't have to help you' from security. Later, I managed to reach Turkish Airlines officials on my own, but they were not helpful. They told me to follow the monitor and gave many excuses without considering what illiterate people would do. I wanted to transfer to the next flight, but they said there was no space and my ticket was invalid. I was stranded at the airport for about two to three hours.
On my 15:40 Istanbul-Gaziantep flight from Istanbul New Airport with Turkish Airlines, I was told that the plane had departed 15 minutes earlier when I arrived at the gate at 15:20, rendering my ticket invalid. When I went to the counter with my child in my arms, I was informed that there was no aud...
At Istanbul Airport, my flight with gate number G1G was scheduled to depart at 08:45, with the gate opening at 08:15. Realizing that no one had opened the gate, I asked the staff upstairs and found out they had changed the gate number. I had been at the airport since 06:00, and there was no announce...
I had a flight from Antalya to Trabzon that included a stopover in Istanbul. Unfortunately, the Antalya-Istanbul flight was delayed, and I requested assistance from the airport staff to avoid missing my connecting flight. They let me board the 15:55 flight (which is visible in their system). We also...
I was present at the airport for the 12:30 Gaziantep flight within the specified boarding times. I lost a lot of time because the devices did not read the QR codes during luggage delivery and no staff attended to the issue. Later, the entrance gate was changed from G2 to G5 without informing me. We ...
For my TK2020 flight from Istanbul to Kayseri, I went to gate G5A at 6:00 AM as indicated on my ticket. However, by 6:20 AM, the gates had not opened. When I found an official to inquire about the situation, I learned that the gate number had been changed. I asked, 'Shouldn't I have been informed ab...
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