At Istanbul Airport, the Care Point employee did not reissue our ticket for the missed flight due to the THY flight delay, and threatened us instead. The employee's name is S*** A*******. Additionally, no THY personnel assisted us with the delay for our flight to Northern Cyprus, which is another complaint. We ran to catch the plane but found no one to assist us at the gate, and when we returned to the Care Point for help, we were met with threats. No one took our situation seriously or tried to help. They mockingly told us that we missed our flight and needed to buy a new ticket. When I called customer service to file a complaint, they said I needed to provide feedback about the delay. I have never experienced such poor service in my life. We want compensation for the damages and accommodation costs caused by this delay.
I flew with THY on a flight from Ankara to Brussels with a transfer in Istanbul. The flight from Ankara was delayed in the morning, and the plane attempted to land in Istanbul three times. The 8:20 flight took off at 8:50 and landed in Istanbul at 10:14. We were further delayed at the transfer point...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
Today, I arrived at Istanbul Airport at 12:20 AM for my 12:40 PM THY flight due to weather conditions. The rain was so heavy from Istanbul Küçükçekmece to Istanbul Airport that I even saw four car accidents on the way. After all these difficulties, I still had 20 minutes when I arrived at Istanbul A...
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
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