The Staff At Turkish Airlines' Ticket Counter Displayed Rude Behavior

I am filing a complaint against your institution due to the rudeness experienced during ticket and check-in processes. On 05.11.2023, because of the rude behavior, I missed my flight with PNR v2c5qf.

Even though I wanted to have a face-to-face check for control purposes, an unknown staff member blocked my way and rudely said, 'Oh, your flight has already left, don't bother going.' Despite telling him that I wanted to speak with the ticket counter, he left his desk and continued to argue with me.

I asked for his name and said I would not deal with him, but he started yelling, 'What are you going to do with my name?' I tried to take his photo, but he thought I did and attempted to take my phone, so I left the area immediately.

However, another staff member [with thinning hair, slightly overweight] provided me with the necessary information respectfully and directed me to the sales team, which is how it should be. You need to train such rude, aggressive staff who do not know how to address customers. I immediately went to Sabiha Gokcen and will not buy a ticket from you again. P** is at least polite.