For my TK2020 flight from Istanbul to Kayseri, I went to gate G5A at 6:00 AM as indicated on my ticket. However, by 6:20 AM, the gates had not opened. When I found an official to inquire about the situation, I learned that the gate number had been changed. I asked, 'Shouldn't I have been informed about this?' I said, 'I've been waiting here for hours and have never encountered such a situation.' The official responded, 'You're right, this is not related to you, please tell another official, they will assist you. If you explain the situation, they will understand directly.' However, when I explained the situation to another official, I was told, 'We cannot assist you, you are responsible for following this.' I said, 'My ticket indicates this gate number, it's my first time here and I was unaware of this situation. I request compensation for my inconvenience.' The person in front of me said, 'No matter your tone, I cannot assist you. This is your issue, and no one here can help you.' I was constantly redirected to different places, but no one helped. When I said, 'I will file a compensation lawsuit,' I heard, 'No matter which law you refer to.' This was my first time choosing Turkish Airlines, and I am deeply disappointed by this negative experience. I request that these issues be resolved.
I purchased a ticket for the Turkish Airlines 10 AM flight from Istanbul to Ankara. My ticket indicated gate number G1, and we were asked to wait there. Despite the scheduled time, the gate remained closed, and when we inquired, we were told that the gate had changed, and the flight had departed. My...
I had a flight ticket from Istanbul to Gaziantep. I arrived at the airport approximately two hours before the flight time and completed my check-in process. I started waiting at gate G7A, as indicated on my ticket, about forty-five minutes before boarding. However, about twenty minutes before boardi...
On August 30, 2025, I purchased a ticket for Turkish Airlines flight TK4960 from Istanbul to Yüksekova through their official website (PNR: T4WTS5). The flight time was shown as 11:55, and I was initially assigned to gate G6A. However, around 10:30, the gate was changed, and I was informed far too l...
At Istanbul Airport, my flight with gate number G1G was scheduled to depart at 08:45, with the gate opening at 08:15. Realizing that no one had opened the gate, I asked the staff upstairs and found out they had changed the gate number. I had been at the airport since 06:00, and there was no announce...
On Friday, September 22, 2023, I purchased a flight ticket from Ankara to Ordu for 20:15. We waited at the gate specified on the ticket an hour before the flight. I asked an employee at gate 304 if this was the correct gate for Ordu, and they confirmed it was. Despite waiting past the boarding time,...
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