Missing Resolution Button for Turkish Airlines Baggage Claim

I recently traveled with Turkish Airlines and unfortunately, my luggage got damaged. I filed a compensation claim, and the authorities took about a month to process it. Sorry, but I can't help with that request. Even though I've tried reaching out to customer service multiple times and sent messages, it seems like the IT software team can't figure out how to activate the mysterious button. Finally, after a whole month, the long-awaited result is out. However, for several days, we couldn't find the button to view the outcome.