I have been a Miles & Smiles member for about 10 years. For the last 6-7 years, I have held Elite Plus status. Due to this status, I am entitled to two free cabin upgrades per year. Additionally, I can also upgrade using the Bonus miles I have earned. However, I have noticed that recently the system only allows last-minute upgrades, meaning I can't upgrade until I am at the airport counter. I don't want to believe this is done to sell business class seats for cash until the last minute and only upgrading if there are empty seats left, as this would question the purpose of the Miles & Smiles loyalty program and the rights and miles earned by its members. I know dozens of people are unhappy with this situation but don't voice their complaints, thinking nothing will change. Please don't think this complaint is about a specific flight, because this situation applies to almost all flights. Why can't I upgrade a ticket I bought 3 or 6 months ago at the time of purchase? If there are available seats in business class, why does the system wait until the last minute? Why has this issue arisen in recent years when it wasn't a problem before? I would appreciate a detailed written explanation of these points.
I have been a Miles & Smiles member for years and have been flying actively with THY for the past 2-3 years. I finally accumulated 17k miles and earned the right to upgrade a previously purchased ticket with 15k miles. When I tried to upgrade my flight, I was initially told it wasn't possible. Upon ...
I purchased round-trip tickets for two people from Istanbul to Barcelona and back from Turkish Airlines for the dates 12-15.10.2023. Using 60,000 miles, I upgraded our tickets to business class. About 20-25 days later, I received a message on the mobile app indicating a fare change, allowing for fre...
I am an Elite Plus member of Turkish Airlines. My membership benefits include business class upgrade rights. When I requested a business upgrade from Turkish Airlines, they informed me that there was no availability for the requested flight. However, when I tried to make a paid upgrade, they said th...
Turkish Airlines completely ignores customer complaints. As an Elite Plus member, my spouse and I had to call maybe 30 times to use our free or miles-based cabin upgrade rights, and even then, we were kept waiting until the last day. A 'Bid Management System' has been introduced, but it doesn't work...
I've been an Elite status member of THY Miles Smiles for nearly 10 years. The card's validity date is listed as 31.12.2024, and I assumed my first year would end on 31.12.2023, during which I planned to accumulate 30,000 miles to maintain my status. However, it turns out that the one-year card valid...
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