I purchased flight tickets for two people for the routes Istanbul - Barcelona and Barcelona - Istanbul between October 12th and October 15th, 2023, from our national and domestic airline, Turkish Airlines. We decided to upgrade our tickets to business class by redeeming 60,000 miles. Approximately 20-25 days later, I received a notification on the mobile application informing me about a tariff change. The message stated that I could either cancel/change my ticket free of charge or confirm the new flight details if I still wished to fly. We chose to confirm our flight. However, upon clicking the confirmation button, a new ticket was issued, and to my dismay, we were downgraded to economy class once again. I subsequently had several conversations with customer representatives, requesting that my ticket be upgraded again. Unfortunately, my upgrade right, which was canceled due to an error in their own application, was not reinstated. I was informed that there was no availability in the upgraded class (J class) and that this was in line with the airline's rules and practices. It appears that the free upgrade rights offered through the Miles & Miles program are being used sparingly, and passengers are being deprived of their rightfully earned upgrade privileges when accepting changes under the guise of tariff modifications. I am sharing this complaint to bring awareness to the treatment of Turkish Airlines passengers.
I purchased round-trip tickets for two people from Istanbul to Barcelona and back from Turkish Airlines for the dates 12-15.10.2023. Using 60,000 miles, I upgraded our tickets to business class. About 20-25 days later, I received a message on the mobile app indicating a fare change, allowing for fre...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
Turkish Airlines does not allow the use of miles. I purchased round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. Thinking that I could upgrade the outbound flight to business class using the 140,000 miles I had accumulated, I i...
Turkish Airlines is not allowing me to use my miles. I bought round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. For the outbound flight, I purchased economy tickets thinking I could upgrade to business class using my 140,000 m...
I booked tickets for 5 different passengers through the Turkish Airlines app for a round trip from ESB to NEW, using a total of 4 PNR numbers. I opted for the Economy Flexible (the most expensive economy class option available on Turkish Airlines). When I attempted to change the return date, the app...
Comments