We had a flight at 20:30 returning from our Montenegro vacation. A THY staff member, F***** A*****, approached us at Podgorica Airport and explained that due to overbooking, some customers needed to fly that day. He made us an offer. He promised to accommodate my spouse and me at the Ramada Hotel, including taxi fare, and to send us on the first flight at 08:30 the next morning. He offered us a total of 500€ (250€ per person) including the flight ticket. He assured us that we would receive the money upon arrival at Istanbul Airport with the documents provided. We agreed, but I had my doubts. I asked for his contact number in case of any issues, as we were in a foreign country. He gave me a THY phone number and assured me that he would be there in the morning to handle everything. The next morning, we were brought to the airport by taxi, but the THY staff member was not there, and the gate was about to open. Another staff member, who spoke poor English and only Montenegrin and Serbian, eventually understood our issue and provided the documents. Upon arrival at Istanbul THY, I was told that only 250€ was visible for me, and nothing for my spouse due to missing documents. Because of the incompetence and lies of the THY staff member F***** A*****, we landed at Istanbul Airport at 14:00. We had to meet with the Istanbul THY supervisor to resolve the issue, who informed us that we would have to wait 14 days. Due to the THY Podgorica Airport staff member F***** A*****, we lost both time and our bus. THY employees are always problematic; no one knows anything or can solve issues. There is no one to communicate with.
I bought tickets from THY to Skopje, but they took three out of the last five passengers and left my spouse and me behind. With 25 minutes left, they kept us there for 10 minutes and then said they couldn't take us because we were late. While one person tried to take us, another said there were no s...
Good day and happy holidays. I had purchased tickets for my family for the Sanliurfa/Istanbul flight on Friday, April 12th at 9:50 AM approximately 3-4 weeks in advance. I even paid for seat fees so that my family could sit together. We were at Sanliurfa GAP Airport at 9:20 AM for the 9:50 AM flight...
While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and couldn't complete the purchase. I immediately called customer service, who informed me that a price update occurred while I was on the payment screen. Fearing further price increas...
On February 5th, for the 17:15 THY Paris - Istanbul flight, I joined the queue at the corporate section to complete my check-in process. The staff mentioned that I had excess baggage and refused to process my check-in. Due to my limited foreign language proficiency, I requested to speak with a Turki...
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
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