THY used to be among the leading airlines worldwide with its services. However, mediocrity in every area has also reflected on THY's services. They are no longer among the top airlines providing the best service globally. Neither the meals they offer nor their services meet global standards! They have continuously lowered the quality of their domestic service to the bottom. They started selling seats for an extra fee, but they are mishandling it. I bought tickets for my family for a Kars to Istanbul flight. While purchasing the tickets, I paid an extra ₺310 for the available business class seats and selected the seats. The ticketing personnel changed the seats from 3F, 3D to 9C, claiming there is no 3D seat on the plane. This means the business class seat I paid for was changed to a regular seat, and they placed six rows between my parents. This is what happens when you hire personnel through favoritism. I found out about this situation by chance when I called. When I told my father to object, he went and got it corrected. Another personnel member did what should have been done from the beginning and assigned seats 3A and 3B. With its personnel and service, THY has become the last airline I would choose. On top of that, the extra headaches they cause are just a bonus.
On the night of November 10, I received a message regarding my flight on November 11, 2023. Due to an operational change, my seat number was changed along with my son's. I had paid for four seats. THY has moved us to a completely different area from my husband and other son. They said, 'You need to ...
My wife, mother, and I purchased round-trip emergency exit tickets from Istanbul to New York. I emphasize 'purchased' because Turkish Airlines (THY) found the amount we paid insufficient and made us repurchase the same seats three times, each time at higher prices. Initially, we paid approximately ₺...
On 20.06.2024, I discovered that my economy ticket from Kayseri to Istanbul had been upgraded to business class during ticket control. Shortly after takeoff, before meal service began, a flight attendant approached me and informed me that due to some issues, they would not be able to serve meals. As...
I had a very uncomfortable journey with THY on my Istanbul/Abu Dhabi flight, despite booking Business Class seats. Both on the outbound and return flights, the seats were at a Comfort Class level. Additionally, I want to point out the unfairness of the miles awarded for Business Class. Not only was ...
On January 17th, Wednesday, I purchased tickets from THY for a flight to Trabzon. Additionally, I paid extra to ensure my 2.5-year-old son could sit by the window and I took the middle seat next to him to avoid any contact with others. This morning at 07:38, I woke up to messages and emails indicati...
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