I am unable to use my Miles&Smiles membership because it keeps giving errors. I requested help for my membership because I don't want my points to go to waste. When I try to create a membership, it says this email is already in use. When I try to retrieve my password, it says there is no membership associated with this email. I contacted customer service about the issue. The conversation goes like this:
- A pin reset link has been sent to your email
(It doesn't arrive)
- Hello, the reset link did not arrive
- A pin reset link has been sent to your email
(It doesn't arrive)
- Hello, the reset link did not arrive
- A pin reset link has been sent to your email
(It doesn't arrive)
- Hello, the reset link did not arrive
It's a vicious cycle. When I try to resolve it myself, it says there is no membership associated with this email. I've been struggling with this for a week; finding one membership, saving my email, and sending the link to the same email shouldn't be this difficult. Customer service is very frustrating for an international company. Feedback code: Tk9335075.
I am a long-time member of Miles&Smiles. In the past, I was able to access my membership information. However, due to password issues or other reasons, I can no longer log in. I sought help from customer service but still couldn't log in. I contacted Miles&Smiles customer service multiple times and ...
I have a THY Miles&Smiles card, which is entirely mine, but unfortunately, I cannot access my membership information. I have been communicating with THY for days, but they have not been able to resolve my issue. When the membership was first opened, the name was mine, but an unrelated email address ...
I became a Turkish Airlines Miles&Smiles member, but despite my phone number being correct, I keep receiving an error when trying to log in. It’s been nearly 2 months, and I still can’t access my account. I’ve sent multiple emails to resolve this, but haven’t received any helpful response. I kindly...
During my call with the customer service center, they directed me to the feedback button on the site. Unfortunately, due to an error, it is not possible to provide feedback. I can't even send a screenshot of the issue. When I ask if they can help at the airport, they still refer me to the feedback b...
My membership with Turkish Airlines’ shop and smiles program has been terminated out of the blue, and I'm not sure why. I've reached out to them multiple times by phone and email in the past two weeks but have yet to receive a response. As such, I have been unable to use my miles or retrieve those I...
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