During my call with the customer service center, they directed me to the feedback button on the site. Unfortunately, due to an error, it is not possible to provide feedback. I can't even send a screenshot of the issue. When I ask if they can help at the airport, they still refer me to the feedback button. Unfortunately, the system does not accept my information due to some error. Please help me urgently. As a result of my call with the customer service center at 444 0 849, I cannot use my Miles and Smiles card with the number TK 180969502 because my information is incorrect.
In the end, I checked the box confirming that I was a passenger on the specified flight, even though there was no specified flight. I sent the feedback that way. Let's see what happens.
I am really tired late at night. Why doesn't anyone have the authority to fix this? Or maybe they do, but the customer service center is not informed about it. If they are, they don't share it with us. Overall, it's not a pleasant situation. I hope you apologize and respond with a solution.
I am a long-time member of Miles&Smiles. In the past, I was able to access my membership information. However, due to password issues or other reasons, I can no longer log in. I sought help from customer service but still couldn't log in. I contacted Miles&Smiles customer service multiple times and ...
Hello, I created an account to use the Miles&Smiles program. I purchased two plane tickets for flight TK 1885 on July 28th (Confirmation Number: UXUXUR). However, I am unable to use the Miles&Smiles program and receiving errors as attached. When I try to create a new account, I get an error saying t...
I am unable to use my Miles&Smiles membership because it keeps giving errors. I requested help for my membership because I don't want my points to go to waste. When I try to create a membership, it says this email is already in use. When I try to retrieve my password, it says there is no membership ...
I tried to buy two tickets for my daughter and myself using our Miles&Smiles membership. Since my daughter was also registered under my membership, both tickets were mistakenly issued in her name. I realized the mistake 12 hours before the flight while trying to check in. Upon noticing, I immedia...
Hello, On 02-11-2023, I purchased tickets for 4 passengers for the flights Istanbul Sabiha Gokcen to Dubai on 12-11-2023 and Dubai to Istanbul Sabiha Gokcen on 17-11-2023. The ticket numbers are as follows: 2352206977847: Serkan Nurettin C***** 2352206977848: Gokce Kosova C***** 2352206977849: Ya...
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